accūrō Solutions is back with the latest addition of our #FAAQ series.
This month’s Frequently Asked accūrō Question…
What level of automation does accūrō offer?
For this answer, we will reference two of our accūrō team experts!
In January, Chief Information Officer Stephen Junker and Chief Revenue Officer Lisa Gran both contributed their opinions on this topic in their respective features for WorkCompWire’s “Leaders Speak” series. Both experts express that while technology has come incredibly far in the industry and has facilitated advancement in medical bill review processes, it also requires a balance of human intervention to ensure the smooth handling of all bills — including larger, more complex medical bills.
CIO Junker states “Regardless of the level of technology, many examples support the notion that the strongest solutions to difficult problems come from expert humans, empowered with assistive technology.” (Stephen Junker: A Modern Approach to an Age-Old Problem – WorkCompWire)
CRO Gran weighs in, “As we embrace technological advancements, let’s ensure we do not lose sight of the importance of the human element. Investing in a balanced approach to service delivery is not just a sustainable strategic advantage—it’s a responsibility.” (Lisa Gran: The Value of Human Intervention in Workers’ Compensation Customer Service – WorkCompWire)
From the experts themselves! The accūrō Solutions’ way blends advanced technology and human expertise to deliver innovative services to our clients. Our methodology is proven and is producing increased net savings results up to 10% for our clients.
Read the full articles from both of our experts, linked above, and here.
