Job Archives
Full Time
USA
Posted 3 weeks ago
The Account Manager (AM) will be responsible for daily client interaction, responding to client questions and inquiries. In addition, this role will be responsible for the delivery and review of ongoing reporting and analytics and stewardships to clients which will reflect program performance.
RESPONSIBILITIES AND DUTIES
- Serve as the lead point of contact for all customer account management matters.
- Acting as the client’s representative to ensure that their demands are met with a focus on improving the customer experience.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Collaborate and contribute to projects associated with clients, including but not limited to management of internal and external communications, stewardship presentations and other customer maintenance tasks.
- Collaborate with the reporting and analytics team to develop and maintain internal and external reporting metrics.
- Collaborate with clients to establish goals, track client performance in comparison with those goals and identify overall trends.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Increase industry knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Responsible for working with the sales and implementation teams to onboard and integrate new clients.
- BA/BS degree in a relevant field.
- 3+ years of account management experience.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent verbal and written communication skills to communicate with and present to clients and internal stakeholders.
- Strong customer service and interpersonal skills for dealing with different types of customers and clients.
- Exceptional analytical skills for analyzing client data.
- Solid experience with CRM software and MS Office (particularly Excel & PowerPoint).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Self-motivated and able to thrive in a results-driven environment.
- Critical thinking and problem-solving skills.
Job Features
The Account Manager (AM) will be responsible for daily client interaction, responding to client questions and inquiries. In addition, this role will be responsible for the delivery and review of [&hel...
Full Time
USA
Posted 3 weeks ago
The Director of Key Accounts oversees the organization’s strategic client relationships, driving strong partnerships and measurable outcomes. This role combines hands-on client engagement with cross-functional leadership to ensure service excellence, effective performance, and continuous improvement. The Director works closely with Sales, Analytics, Operations, and Implementation teams to support client onboarding, guide ongoing performance discussions, and contribute to service/product enhancements.
RESPONSIBILITIES AND DUTIES
- Serve as the lead point of contact for all customer matters, ensuring consistent, high-quality engagement across assigned key accounts.
- Acting as the client’s liaison to ensure that their requirements are met while improving customer experience, aligning expectations with delivery capabilities.
- Develop trusted advisor relationships with key accounts and customer stakeholders to foster long-term partnerships and strategic alignment.
- Collaborate and contribute to projects associated with clients, including but not limited to the management of internal and external communications, stewardship presentations, and ongoing account maintenance activities.
- Clearly communicate the progress of monthly and quarterly initiatives to internal/external stakeholders.
- Coordinate, lead, and document forums to support performance management and continuous improvement.
- Collaborate with the reporting and analytics team to develop and maintain internal and external reporting metrics aligned with client objectives and program outcomes.
- Responsible for working with the sales and implementation teams to onboard and integrate new clients, ensuring a smooth transition from sales to service and early program success.
- Provide guidance and oversight to Account Managers supporting key accounts, reinforcing service standards, reporting excellence, and outcome ownership.
- BA/BS degree in a relevant field
- 8+ years of account management experience
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data.
- Solid experience with CRM software and MS Office (particularly Excel & PowerPoint).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Self-motivated and able to thrive in a results-driven environment through critical thinking and problem-solving
Job Features
The Director of Key Accounts oversees the organization’s strategic client relationships, driving strong partnerships and measurable outcomes. This role combines hands-on client engagement with cross...
Full Time
USA
Posted 2 months ago
Senior Software Engineer
PURPOSE:
To develop and maintain a custom medical billing application using Spring Boot’s service architecture. This position focuses on performance and leadership to reliably and independently provide quality solutions.
RESPONSIBILITIES AND DUTIES:
- Develop updates to billing automation processes requiring strict security standards and high levels of performance for a high number of transactions.
- Develop new features within the application that will improve employee efficiencies and improve the quality of work for other departments.
- Assist in researching and resolving internal and external application problems or business workflow problems technically related to the application.
- Lead the design and architecture of complex software systems, drive high-impact projects from conception to execution, and ensure adherence to coding standards and best practices.
- Train and mentor other developers.
- Provide code review and assist with any other QA methods.
- Perform other duties and assignments as directed by the executive team.
- Bachelor’s Degree in CS, MIS, CE, or similar field of study.
- 7+ years of related experience.
- Must have a track record of successful projects.
- The ability to make well thought out design decisions.
- The ability to demonstrate knowledge of and adherence to programming best practices.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Java, JPA, MariaDB, Spring Boot, GIT, REST, Docker, Kubernetes (EKS).
Job Features
Senior Software Engineer PURPOSE: To develop and maintain a custom medical billing application using Spring Boot’s service architecture. This position focuses on performance and leadership to reliab...
Full Time
USA
Posted 5 months ago
FLSA Status: Exempt
Reports to: Chief Sales Officer
Division: Sales
RESPONSIBILITIES AND DUTIES:
- Prospect and qualify new sales leads.
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products.
- Track all sales activities in the company CRM system and keep all data current by updating account information regularly.
- Communicate customer and prospect product pain points to appropriate departments.
- Maintain documentation and a pipeline of prospects.
- Develop strong, ongoing relationships with prospects and customers.
- Meet and/or exceed quotas.
- Coordinate with other team members and departments to optimize the sales effort.
- Perform other duties as requested by Sales Team/Chief Sales Officer
- Develop sales pitches
- Bachelor’s degree in business, Marketing, Communications, or related field
- Previous sales experience preferred
- Proven ability to meet and exceed sales quotas.
- Proven track record of successfully managing customer relationships.
- Excellent interpersonal skills
- Highly self-motivated
- Strong verbal and written communication skills
- Proficient in Microsoft Office
- Working knowledge of CRM systems
- Ability to create and deliver presentations.
Job Features
FLSA Status: Exempt Reports to: Chief Sales Officer Division: Sales RESPONSIBILITIES AND DUTIES: Prospect and qualify new sales leads. Schedule meetings and presentations with prospects Create, plan, ...
